Shipping policy

Thank you for shopping with Stonewell Mesa Trading Co. We take great care in packaging every order to ensure your jewelry arrives safely.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received and verified.

Orders are processed Monday through Friday, excluding weekends, federal holidays, and business closures.

During new product releases, promotions, holidays, or periods of high order volume, processing times may be extended. If a significant delay occurs, we will notify you using the email address provided with your order.

Shipping Methods

We currently ship within the United States.

Available shipping options and estimated delivery times are displayed at checkout. Delivery estimates begin after your order has been processed and shipped.

Free Shipping

We offer free standard shipping on U.S. orders of $200 or more (before applicable taxes and after discounts).

Orders under $200 will be charged the applicable shipping rate selected at checkout.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Stonewell Mesa Trading Co. is not responsible for delays, lost shipments, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned to us due to an incorrect address, refused delivery, or failure to claim the package, any reshipment costs will be the responsibility of the customer.

Delivery Estimates

Delivery dates provided at checkout are estimates only and are not guaranteed.

Once an order has been accepted by the shipping carrier, transit times are outside our control. Stonewell Mesa Trading Co. is not responsible for delays caused by shipping carriers, weather, natural disasters, customs, or other events beyond our reasonable control.

Lost, Damaged, or Stolen Packages

Once an order has been transferred to and accepted by the shipping carrier, Stonewell Mesa Trading Co. is not responsible for packages that are lost, stolen, delayed, damaged, misdelivered, or otherwise affected while in the carrier’s possession or after delivery.

Please inspect your package immediately upon delivery. If your package arrives damaged, appears to have been tampered with, or is missing contents, please retain all original packaging, shipping labels, and damaged items, as these may be required when filing a claim with the shipping carrier.

Customers are responsible for contacting the shipping carrier directly regarding packages that are lost, damaged, stolen, delayed, or marked as delivered but not received. Stonewell Mesa Trading Co. will provide available order and shipment information upon request to assist with a carrier claim.

If you receive an incorrect item due to an error by Stonewell Mesa Trading Co., please contact us within 3 business days of delivery at support@stonewellmesa.com with your order number and clear photographs of the item received.

Stonewell Mesa Trading Co. is not responsible for packages shipped to an incorrect or incomplete address provided by the customer at checkout.

Signature Confirmation

To help protect high-value purchases, Stonewell Mesa Trading Co. reserves the right to require an adult signature upon delivery for orders exceeding a value determined at our sole discretion.