Refund policy

At Stonewell Mesa Trading Co., we take pride in offering carefully curated jewelry, much of which is one-of-a-kind, handmade, vintage, or available in limited quantities. Because of the unique nature of our inventory, all eligible returns are issued as store credit only. We do not offer refunds to the original payment method except where required by applicable law.

Return Eligibility

You have 30 days from the date your order is delivered to request a return.

To qualify for store credit, your item must:

Be unworn, unused, and in its original condition.
Include all original packaging, tags, and accessories (if applicable).
Be free from damage, alterations, odors, or signs of wear.
Be accompanied by your order number or proof of purchase.

Returns that do not meet these requirements may be refused at our sole discretion.

How to Request a Return

To request a return, please email support@stonewellmesa.com within 30 days of delivery.

If your return is approved, we will provide instructions for returning your item. Items returned without prior authorization will not be accepted.

Unless the return is the result of our error or a defective item, customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

Store Credit

Once your return is received and inspected, any approved return will be issued as store credit in the amount of the purchase price of the returned item, excluding original shipping charges, unless otherwise required by law.

Store credit may be used toward any future purchase from Stonewell Mesa Trading Co. and is non-transferable and not redeemable for cash except where required by law.

Exchanges

Because many of our pieces are one-of-a-kind, handcrafted, vintage, or produced in limited quantities, direct exchanges are not available.

If you would like a different item, you may request an eligible return for store credit and use that credit toward a future purchase, subject to product availability.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

All orders are carefully inspected, packed, and documented prior to shipment. For quality assurance and order verification purposes, our packing and shipping process is recorded, including the condition of the merchandise and contents of each package before it is sealed and transferred to the shipping carrier.

If your order arrives defective or you receive the wrong item, contact us within 3 business days of delivery at support@stonewellmesa.com and include:

Your order number
A description of the issue
Clear photographs of the item, packaging, and shipping label

We will review the information provided along with our packing records to determine an appropriate resolution.

Damage that occurs after an order has been transferred to and accepted by the shipping carrier is considered a shipping-related issue and is subject to our Shipping Policy. Stonewell Mesa Trading Co. is not responsible for loss, theft, damage, delays, or other carrier-related issues that occur after the package has been accepted by the shipping carrier.

Non-Returnable Items

The following items are not eligible for return or store credit:

Sale or clearance items
Gift cards
Final sale items
Custom or personalized items
Items that have been worn, altered, resized, repaired, damaged during shipping or after delivery, or are missing original packaging or tags.

Refused or Undeliverable Packages

Orders refused by the customer or returned due to an incorrect or incomplete shipping address provided at checkout may be subject to return shipping charges and any carrier fees incurred. Any applicable store credit will be reduced by these costs.

Right to Refuse Returns

Stonewell Mesa Trading Co. reserves the right to refuse any return request that does not comply with this policy or where we reasonably suspect abuse, fraud, or misuse of our return process.

Fraudulent or Suspicious Orders

Stonewell Mesa Trading Co. reserves the right, at our sole discretion, to refuse, cancel, or withhold processing of any order that we reasonably believe may be fraudulent, unauthorized, or otherwise suspicious.

Orders may be subject to additional verification before processing or shipment. If we are unable to verify an order or have reason to believe fraudulent activity has occurred, the order may be canceled and refunded to the original payment method.

Fraudulent transactions, chargeback abuse, false claims, and other attempts to obtain merchandise, refunds, or financial benefit through deceptive means will not be tolerated. Stonewell Mesa Trading Co. maintains order, transaction, and fulfillment documentation for verification and fraud-prevention purposes.

Suspected fraudulent activity may be reported to the appropriate financial institutions, payment processors, shipping carriers, law enforcement agencies, or other appropriate authorities. Stonewell Mesa Trading Co. reserves the right to take any additional action reasonably necessary to protect our business and customers.